Remote employees require care to feel like part of the team

Working from home, hundreds of miles away from your boss, may sound like a perk, but that’s not always the case.

Ken Condren remembers the moment when he experienced the frustration his remote employees face. He was working from home, participating in a conference call and heard a side conversation going on, but had no idea what was being said. “I felt so out of the loop,” Condren recalls.

Today, businesses want the talent they want – and are more willing to hire or retain someone to fill a job even if they live or move thousands of miles away. Yet even with a great number of employees working remotely, nobody wants to be that guy who doesn’t get the inside joke during a conference call.

When the success of a team depends on the people, and all the people are scattered, it’s the manager who must make sure relationships stay vital and productivity high. Getting the most out of remote workers takes a manager who knows how to motivate and communicate from a distance. “Virtual workers still need a personal connection,” says strategic business futurist Joyce Goia, president of The Herman Group. “They want camaraderie and to feel like they are part of a team.”

More managers are using technologies such as videoconferencing, instant messenger and other collaborative software to help make remote workers feel like they are “there” in the office. Not being able to speak face-to-face can quickly be solved with Skype, Face Time or simple VoIP systems.

Condren, vice president of technology at C3/CustomerContactChan-

nels in Plantation, uses Microsoft Lync to connect virtually with a team spread across geographies and time zones. Employees see a green light on their screen when a colleague is available, signaling it’s a good time to video chat or instant message. Instead of meeting in physical conference rooms, team members get together in a virtual work room where they can hold side conversations during conference calls or meet in advance to prepare for the call. “You lose the visibility of waving hands during an in person meeting, but we can build that with virtual workspaces.”

Beyond that, Condren says he holds weekly video conference calls with his staff to help his remote workers become better team players. He also sets aside 45 minutes to an hour each week to check in with his remote workers. “It’s a little extra effort to make sure they are giving me the updates that happen casually in the office.”

Condren says adapting to a virtual workforce has allowed him to hire talent in any geographic market with the skill set he wants. And he has been able to hire them at competitive salaries.

In the current economy, such flexibility can be critical for a company looking to attract top talent. CareerBuilder’s Jennifer Grasz says the recession has created a less transient workforce, making it difficult for workers to sell their homes and relocate. “Employers are turning to remote work opportunities to navigate the skills deficit.”

Even from a distance, managers say there are ways to hone in on remote workers who are having problems. Billie Williamson managed virtual teams as a partner for Ernst & Young and would focus on the tone of someone’s voice during a group conference call. She would even listen for silences. “Silence can mean consent, or it can mean the person you’re not hearing disagrees or is disengaged.” If she sensed a team member was lacking engagement, she would follow up immediately.

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North Miami police investigating fatal hit-and-run

Police were investigating a fatal hit-and-run in North Miami Monday night that left an elderly man dead.

The accident occurred around 7 p.m. when the victim was apparently crossing at the intersection of North Miami Avenue and Northwest 123rd Street and was struck and killed, said police spokesman Maj. Neal Cuevas.

The driver failed to stop. Police said there appeared to be no witnesses to the accident.

The body of the black male was discovered in the middle of North Miami Avenue, Cuevas said.

Police said the fleeing driver only left behind a hubcap and pieces of shattered glass.

The victim’s name has not been released awaiting notification of next of kin.

Earlier Monday, the Florida Highway Patrol sponsored a Hit-and-Run Awareness event. They revealed that last year there were 20,000 hit-and-run accidents in Miami-Dade and Broward.

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ET Interviews the Witches of Oz The Great and Powerful

Rachel Weisz, Mila Kunis and Michelle Williams transform into the naughty and nice witches of Oz The Great and Powerful, in theaters March 8, and the tantalizing threesome are opening up to ET about the fantasy roles!

Pics: New Bewitching 'Oz the Great & Powerful' Posters

Oz also stars James Franco as Oscar Diggs, a small-time circus magician and flimflam man with dubious ethics. Hurled away from dusty Kansas to the vibrant Land of Oz, he first thinks he’s hit the jackpot -- until he meets three witches, Theodora (Kunis), Evanora (Weisz) and Glinda (Williams), who are not convinced he is the great wizard everyone's been expecting.

Video: Making the Wonderful World of 'Oz'

Reluctantly drawn into the epic problems facing the Land of Oz and its inhabitants, Oscar must find out who is good and who is evil and put his own magical talents to the test to transform himself not only into the great and powerful Wizard of Oz, but a better man as well.

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NYPD sarge cuffed in child-porn case

An NYPD sergeant was arrested yesterday for watching child pornography online, cops said.

Alberto Randazzo, 36, of Queens, was charged with use of a child in a sexual performance, promoting sexual performance by a child and possessing a sexual performance by a child.

Cops wouldn’t say if the arrest came after an ongoing probe.

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Open English expands across Latin America

Back in 2008, Open English, a company run from Miami that uses online courses to teach English in Latin America, had just a handful of students in Venezuela and three employees. Today the company has more than 50,000 students in 22 Latin American countries and some 2,000 employees.

To fund this meteoric expansion, the founders of Open English — Venezuelans Andrés Moreno and Wilmer Sarmiento and Moreno’s American wife, Nicolette — began with $700. Over the last six years, the partners have raised more than $55 million, mostly from private investment and venture capital firms.

Their formula for success? The founders rejected traditional English teaching methods in physical classrooms and developed a system that allows students to tune into live classes every hour of the day from their computers at home, in the office or at school, and learn from native English-speaking teachers who may be based anywhere. Courses stress practical conversations online and the company guarantees fluency after a one-year course, offering six additional months free if students fail to become fluent.

“We wanted to change the way people learn English,” said Andrés Moreno, the 30-year-old co-founder and CEO, who halted his training as a mechanical engineer and worked full-time at developing the company with his partners. “And we want students to achieve fluency. Traditionally, students have to drive to an English academy, waste time in traffic, and try to learn from a teacher who is not an native English speaker in a class with 20 students.”

Using the Internet, Open English offers classes usually with two or three students and a teacher, interactive videos, other learning aids and personal attention from coaches who phone students regularly to see how they are progressing.

Courses cost an average of $750 per year and students can opt for monthly payments. This is about one-fifth to one-third of what traditional schools charge for small classes or individual instructors, Andrés noted.

“We work at building confidence with our students and encourage them to practice speaking English as much as possible during classes,” said Nicolette Moreno, co-founder and chief product officer, who met Andrés in Venezuela while she was working there on a service project. “Students are taught to actively participate in conversations like a job interview, traveling and talking on a conference call,” said Nicolette, who previously lived in Los Angles, worked with non-profits to create environmentally friendly products and fight poverty in emerging markets, and was head equity trader at an asset management firm. “Students need to speak English in our classes, even though it is sometimes difficult. They learn through immersion.”

Open English has successfully tapped into an enormous, underserved market. Millions of people in Latin America want to learn English to advance in their jobs, work at multinational companies, travel or work overseas and understand the popular music, movies and TV shows they constantly hear in English. Many of them take English courses at public and private schools and learn little if any useful conversational English. While students at private schools for the upper middle class and wealthy often learn foreign languages extremely well from native English-speaking teachers, most people can’t afford these schools or courses designed for one or two students.

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The builders of the Sen. Marco Rubio brand

WASHINGTON --
Sen. Marco Rubio is on a breathless rise, a testament to his political skill and demographic appeal that last week saw him delivering the Republican State of the Union response and appearing on the cover of Time as “The Republican Savior.”

But behind the scenes is a relentless, methodical effort to build the Rubio brand, aided by a team of strategists and media handlers positioning the 41-year-old Floridian for an expected presidential run.

They include members of Rubio’s Senate staff and presidential campaign veterans who work for the political committee Rubio formed ostensibly to help elect other conservatives.

Instead the Reclaim America PAC has focused on consultants and building a national fundraising network. Last year, his PAC spent more than $1.7 million, with the vast majority going toward staff and fundraising, and about $110,000 going to other candidates, according to the Center for Responsive Politics.

“It connotes a machine, someone who is grooming his image for a jump to higher position,” said the center’s executive director Sheila Krumholz.

Rubio’s team plots policy and publicity moves, including his recent foray into the immigration debate. He was among eight senators working on a proposal, but Rubio took them by surprise — and ensured he would be front and center — with a Wall Street Journal piece laying out the framework before the group announced it.

The Rubio machine cultivates the image of a new breed of Republican, youthful, and as at ease talking about Tupac and the Miami Dolphins as talking about budget deficits. At the same time, advisors dole out nuggets to the news media, they aggressively contest even the smallest points in articles.

The political fascination with Rubio has made it easier for his team to build helpful story lines. When he first took office in the U.S. Senate, it was Rubio the humble, political star keeping his head down. That followed with periodic “major” policy rollouts — foreign policy, job creation, the middle class. When Rubio gives a speech, it’s invariably a “major” address. A young assistant is always there to record it on video and take photographs.

“It’s almost like he’s the Backstreet Boy of American politics, a Hollywood creation of what a model political candidate should be,” said Chris Ingram, a Republican communications consultant from Tampa who has been critical of Rubio. “He has to deliver on the hype but from a P.R. perspective, it’s textbook.”

And constant. Last week, Rubio issued 17 press releases. By comparison, former vice presidential candidate Paul Ryan, another potential 2016 candidate, released three.

Behind the scenes

Rubio’s political inner circle includes PAC employees Heath Thompson and Terry Sullivan, two operatives who made their names in South Carolina’s bare-knuckled political culture and are close with former Sen. Jim DeMint. The hyper-competitive Thompson is a college football fanatic more comfortable in a baseball cap than suit and tie.

For broad messaging strategy, there is the roguishly charming Todd Harris who knows practically everybody in the political media and is never shy about excoriating reporters.

The Senate staff includes Alberto Martinez, who goes back to Rubio’s days as speaker of the Florida House and can anticipate where critics might attack Rubio, and Alex Burgos, another Rubio campaign alum and true believer who pushes back at any hint of negativity in Rubio coverage.

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Mindy McCready Opens Up About Suicidal Thoughts

Following news of Mindy McCready's tragic passing today, we're looking back at one of our last interviews with the country singer where she opened up about what may have triggered her suicidal thoughts.

PICS: Stars We Lost

At the time of our interview in 2010, McCready had already made three attempts at taking her own life. In the sitdown she claimed that she didn't start having suicidal thoughts until her relationship with ex Billy McKnight became abusive.

"I got caught up in this whirlwind of trying to save him from himself and lost me in the process," said McCready. "My self-esteem was gone. I was in love with this man and trying to do everything I could to save his life and nobody cared about mine."

McCready went on to explain that McKnight wasn't around when she gave birth to their son Zander, but admitted that she also was absent for a portion of her firstborn's life.

RELATED: Mindy McCready Dies of Apparent Suicide

"[Zander] was 15 months old when I went to jail. He was so little that he doesn't remember," said McCready, who was sentenced to a year in jail for probation violation in 2007. "All he remembers is that I was there one day and the next I wasn't for six and a half months straight. They did bring him to see me once and he didn't remember me, and that was really hard."

At the time of our interview, McCready seemed to be feeling better which she attributed to Celebrity Rehab with Dr. Drew.

"A lot of people have said, 'Was that about TV for you ... or was it therapy?' And I can't speak for everyone, but for me it changed my life. It saved my life," she said. "Dr. Drew said so many amazing things to me that really made me think I really, truly want to know what was wrong with me, what was going on inside my head, why was I acting the way that I was?"

According to a police report, deputies responded to a report of gun shots fired on Sunday afternoon. Upon arriving, officers reportedly found Mindy McCready's body on the front porch and pronounced her dead at the scene from what appeared to be "a single self-inflicted gunshot wound." She was 37.

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Bourbon staying strong

LOUISVILLE, Ky. — After backlash from customers, the producer of Maker’s Mark bourbon is reversing a decision to cut the amount of alcohol in bottles of its famous bourbon.

Maker’s Mark COO Rob Samuels yesterday said the company would maintain the alcohol volume of its product at 45 percent, or 90 proof.

Last week, it said it was lowering the amount to 42 percent, or 84 proof, because of a supply shortage.

The brand has struggled to keep up with demand. Distribution has been squeezed, and the brand had to curtail shipments to some overseas markets.

In a tweet yesterday, the company said: “You spoke. We listened.”

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Small business lending rebounds in South Florida

For years, Pablo Oliveira dreamed of buying a property to house his high-end linen and furniture rental company, Nuage Designs, which has created settings for such glamorous events as the weddings of Carrie Underwood and Chelsea Clinton.

A few months ago, that dream came true, when Oliveira purchased a warehouse across the street from his current Miami location. He is now renovating the loft-like space with the help of a $2.1 million, 25-year small business loan.

“It allows me to own my own space as opposed to renting, and that will decrease my costs for infrastructure and allow me to build equity with time,” said Oliveira, who secured a U.S. Small Business Administration-guaranteed loan from Wells Fargo.

For small businesses like Oliveira’s, a loan can be the critical key to growing a business, as well as the kindling to ignite an operation.

Take Harold Scott’s fledgling Great Scott Security, which manufactures window guards in Hollywood that can open quickly in case of need.

When he was 13, Scott’s stepfather perished in a Georgia house fire because he couldn’t escape through heavy window bars. Scott made it his mission to fix the problem.

“I promised myself I would dedicate all my time to working on a solution,” said Scott, 60.

Now retired from a 23-year career in the U.S. Justice Department, Scott recently secured a $7,500 microloan from Partners for Self Employment. He used it to buy a computer and pay for marketing and other business expenses for his quick-release window guards, which have met national, state and Miami-Dade County fire safety codes.

During the depths of the recession, business owners often griped that gaining access to capital was their biggest hurdle. Saddled with bad loans, many banks were wary of making new ones. At the same time, both the value of collateral and the creditworthiness of many borrowers tumbled.

Now, at last, banks are starting to open their pocketbooks again, experts say, though lending is still not on par with pre-recession levels.

“There is no question that small business borrowing declined as a result of the recession and has yet to recover to pre-crisis levels,” said Richard Brown, chief economist for the Federal Deposit Insurance Corp., via email. “According to the Federal Reserve, total loans to noncorporate businesses and farms stood at just under $3.8 trillion in September, which remains below the peak of about $4.1 trillion in the fourth quarter of 2008.”

Signs of Growth

In South Florida, more businesses are applying for loans and getting approvals from banks, according to lenders, officials at government agencies and leaders of organizations that help small business owners secure loans.

“Lenders are expressing a greater interest than they have in the past few years in terms of meeting the needs of the small business community,” said Marjorie Weber, Miami-Dade Chapter Chair of SCORE, which helps business owners put loan packages together and refers them to bankers.

Loan figures are indeed rising. During the fiscal year ending Sept. 30, 2012, SBA-guaranteed loans were up in both Miami-Dade and Broward counties, according to the SBA. In fiscal 2012, 449 loans were approved in Miami-Dade, totaling $213.3 million, up from 426 loans for $154.4 million in 2011. In Broward, 262 loans for $91.4 million were approved in fiscal 2012, compared to 257 loans for $102.4 million in 2011.

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Speaker to discuss the Jews of Zimbabwe

You are invited to hear Modreck Zvakavapano Maeresera and Tudor Parfitt, as they lecture on "The Lamba Jews of Zimbabwe" at 6:45 p.m. Wednesday at the Jewish Museum of Florida, 301 Washington Ave. in Miami Beach.

You will want to attend this event; Maeresera is a leader in the Lemba Jewish community in Zimbaabwe. He coordinates a program of Jewish cyber-learning, studying with volunteer rabbis and teachers via the Internet in Harare, where he teaches other students what he has heard and recorded. In the rural congregation of Mapakomhere, 150 miles from Harare, Maeresera leads Shabbat services and promotes Jewish education.

In a press release statement he said, "My vision is to have a vibrant Lemba community that is fully committed to observing Judaism, the religion of our forefathers, and to have the necessary infrastructure that a Jewish community would need, such as synagogues and schools and religious leaders." He said, in the near future he would like to see Lemba fully reintegrated into mainstream Judaism.

Parfitt is the President Navon Professor of Sephardi-Mizrahi Studies and Research Professor in Florida International University’s School of International and Public Affairs, and has studied emerging Jewish communities around the works. He has studied the Lemba Jews for decades.

It’s free and open to the public.

Kids’ art event continues through Monday

The Children’s Trust will present a "Kids Grove Arts Party," from 10 a.m. to 6 p.m. through Monday in the kids zone at Peacock Park in Coconut Grove. The event is in conjunction with the celebration of the 50th anniversary of Abrakadoodle Coconut Grove Arts Festival.

Each day the Abrakadoodle staff will present "Art in Our World Curriculum," one-hour sessions where children will draw, paint, sculpt, design mosaics and collages and well as create in the styles of multicultural master artists to include Picasso, Bearden, Matisse, Miro, Hokusai, Monet, Martinez and Kahlo.

Other highlights will include a 10 a.m. show each day, the musical "Party with Picasso and Friends," presented by Sugar and Spice Puppet Theater, and at 11 a.m., the musical "The Dean of Green, " an eco-children’s theater production that teaches children the importance of growing up green, healthy living and protecting the earth. The play is directed by Corky Dozier, event creator and founder and director of the Coconut Grove Children’s Theater. Dozier also celebrates she 50th year in children’s theater, this year.

Author to speak in Key Biscayne

Lunch with an Author will present award-winning author Mary Murray Bosrock, presenting her newest book, "Grandma Has Wings," at noon Thursday in the Island room of the Key Biscayne Community Center, 10 Village Green Way.

Bosrock, a part-time resident of Key Biscayne, is a popular radio and television guest and has appeared on CNN, CNBC, Fox News and A&E Network. She said she got her "wings" when her two sons, Matt and Steve, gave her six granddaughters in eight years. It amazed her, she said, that her little girls noticed things like arm fat, brown spots, veins and dropping chins, and learned to love what she couldn’t change by turning it into a story. Her granddaughters loved the story so much, that Bosrock decided to share it with other grandmas.

She also is the author of the book series, "Put Your Best Food Forward," which sold worldwide and has been published in Polish, Chinese, Russian, Thai and India.

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